Contact Us
Need help with your order? Contact VoidAura and our support team will reply as soon as possible.
Customer Support
Email: voidaurashop@gmail.com
Response time: 24–48 hours
Please include your order number if your message is about an order.
Shipping Policy
At VoidAura, we aim to process and ship orders as quickly as possible.
Processing Time
Orders are usually processed within 1–3 business days.
Estimated Delivery Time
Delivery usually takes 8–23 business days depending on your country and shipping carrier.
Tracking
Once your order has shipped, you will receive tracking information by email.
Important
Please make sure your shipping address is complete and correct before placing your order.
Refund Policy
Your satisfaction is important to us.
15-Day Return Policy
You may request a return within 15 days after receiving your item.
Conditions
Items must be unused, in the same condition received, and in the original packaging.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us with photos and your order number.
Refunds
Once your return is approved, we will process your refund to the original payment method.